What’s on Channel 2?

When I started thinking about this post and giving it the title it has, I actually felt old.  I thought about my earliest days of life and the realization that OMG we actually did have only two TV channels.  We didn’t say channel 1 and 2, but we did ask “what’s on the other channel”? Not even color … that didn’t come along for another five years!  I don’t think I want to try to explain to a teenager today how excited we were to have two channels of television, when it is possible that teenager couldn’t find something they wanted to watch out of Today’s choice of 200!

What got me thinking about this was a concept I’ve been working with in my coaching program regarding having two channels on which I can listen. On either channel I can be listening intently, but the way it comes through my receiver can be dramatically different.

Here comes the judge!
Here comes the judge!

What’s on Channel 1? When I’m really listening on Channel 1 I hear every word you say.  I listen to your words and interpret them based on what they mean to me.  I take them in from the perspective of how they impact me, what I need to anticipate, what actions might happen, and what’s at risk.  How do I use this information for my advantage.

What’s on Channel 2? When I’m really listening on Channel 2 I hear every word you say. But I’m now listening to your words from the perspective of what they mean to you. I take them in and process what you are feeling, what I know about what you are saying and what I don’t know.  I listen to differentiate between facts and assumptions and I listen for what is possible. How can I use what I am hearing to help you or to add to our collective knowledge?

Channel 1 is about judging.

Channel 2 is about learning.

It’s been an interesting awareness and something that takes some practice.  But as I got comfortable with shifting my listening over to Channel 2, I became much more aware of what is actually on Channel 1! It’s akin to static.  A bunch of background chatter going on that actually tries to pull me away from listening, to protect me from what might go wrong, how I might be wrong or what might be wrong with the person I’m listening to.  With all that going on it is pretty hard to hear what my conversational partner is actually saying!!

Channel 2 has a clarity much more in line with what we expect from digital media. When I get myself onto Channel 2 I’m no longer interested in me.  I’m interested in the bigger picture.  I’m listening for facts, choices, where I should take responsibility,  what could help, and I’m accepting of things outside my norms. There is no noise because I’m afraid I’ll miss the opportunity to learn something!

The applicability of this approach as a leader Is incredible.  With most leaders, team members don’t need a demonstration that the leader is experienced and capable.  They already know that.  They don’t want the judging that comes with Channel 1. They want clear and confident guidance.  They want an unbiased sounding board.  They want to combine the benefit of our experience with their energy, expertise and ideas.   They want us on Channel 2!

Be a sponge for knowledge!
Be a sponge for knowledge!

As a leader, what do we get by being on Channel 2? I think the most important thing we get is insight into the real capabilities and potential of our team members, and we get to uncover opportunities for development where we can help with to amplify that potential.

Sometimes this is easier said than done.  The average workplace is fast-paced with an environment based on “do more with less”.  We struggle to find the time to get everything done, and we might think that it is easier to slip onto Channel 1, hear the real problem, make a judgment on the solution and move on.

For me, the secret to Channel 2 is maintaining a state of being present in the moment, not the tasks not yet done or future deadlines.  This is not a simple thing and I struggle with it daily. When I can stay in that space I can stay on Channel 2.  When I stay on Channel 2, I enable others to be more, when they are free to both more effective and more engaged.  Things that I might have felt I had to do are now gladly done by others eager to have the opportunity to learn and grow.  Suddenly the to do list and deadlines don’t looks so daunting!

Published by

Ian Munro @ leadingessentially.com

Ian Munro is a leadership and vitality coach with a primary passion for working with senior professionals who wish to improve their connection to and vitality in their career, or who wish to make a transition to a meaningful and rewarding retirement. His methods are focused on helping clients understand why they present as they do in day-to-day life, discover their authentic self and give themselves permission to build a meaningful and rewarding future, both professional and personal. Ian’s love for this work has developed naturally as he built his career as an executive and leader in the IT services industry, serving in many roles and facets of this industry over 25 years. As he reached the pinnacle of his career he began to search more deeply for meaning and alternate rewards from his own career and to begin to plan for his own “first retirement”.

8 thoughts on “What’s on Channel 2?

  1. Do you slip between channel 1 and 2 with different types of queries and discussions?
    By that I mean, isn’t it better sometimes (for day-to-day things) just to get to use channel 1, to get to the point and get done whatever needs to get done, whereas channel 2 would be reserved for more for longer-term issues, strategic areas or staff development?

  2. That’s really well said …. As Pam would say, “Beautiful. Beautiful.” Thanks Ian

    Sent from my iPhone. Please excuse the thumbs.

    >

  3. Great post Ian! I’m sure enjoying where your coaching is taking you! Maybe we need both channels for different reasons? Channel 2 is definitely the one you want to be listening to in regards to work teams and family, etc. Maybe channel 1 speaks to our instinctual reactions to a threat? I don’t know. Do you think there’s a purpose for channel 1?
    Cheers,
    Diana

    1. Thanks Diane.

      I think you are on the mark with channel 1 dawdling with threats. I’m pretty sure that is a big part of its agenda. It certainly has the overall mission to take care of us. That has value by definition, but I think it may also be constrained to a scope of “me first, then whoever else I need”.

  4. Somewhere I wrote a response. And it disappeared! Love this post Ian — it speaks such deep truth — about our human tendency to judge both out of fear, and a belief that we can help someone else — because we know what is best for them…– when to allow them to be where they are, to listen deeply to their ideas, concerns, thoughts, creates space for all to be seen, as they are, and in that being see, to find their own path —

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